1. If you received a WhatsApp message from a store that uses Check68
Email __EMAIL__ with the subject "Data deletion request", and include:
- Your WhatsApp phone number, in international format (e.g. 213XXXXXXXXX).
- The name of the store that messaged you, if you know it.
We may ask you to confirm the number is yours before acting on the request, and we inform the store concerned of the deletion.
2. If you are a merchant with a Check68 account
- Shopify: uninstalling the app from your store deletes the access token immediately; your store and order data is deleted within 30 days, and we honor the data deletion requests Shopify sends us.
- All merchants: write to __EMAIL__ from your account's email address with the subject "Account deletion", and we delete the account and all its data.
3. What is deleted
- Orders linked to your number or your store: name, phone number, products, total.
- Messages sent and received, and your answers to the confirmation buttons.
- Conversation context used for automated answers (deleted automatically after 24 hours in any case).
- For merchants: account data, message settings, and store access tokens.
Messages on your phone and in the WhatsApp app are kept by Meta and WhatsApp, and we cannot delete them; you can delete the chat directly on your phone.
4. Timeline
We acknowledge your request and complete the deletion within 30 days at most. We only keep some data longer where the law requires it, and we tell you so in our reply.
For more, see the Privacy Policy.