1. Who we are
Check68 (the "Service") is a service for confirming online store orders over WhatsApp, operated by Sealine Logistic ("we", "us"). This policy explains what personal data we process when the Service is used, why, and how you can control it.
2. Scope of this policy
The Service deals with two groups of people:
- Merchants: store owners who create a Check68 account and connect their store to it.
- Merchants' customers: people who order from a connected store and receive a WhatsApp message asking them to confirm their order.
For customer data, the merchant is responsible for collecting it in their store and for having a legal basis to message their customers. We process it on the merchant's behalf and under their instructions, for the sole purpose of confirming orders.
3. Data we collect
| Category | Data | Source |
|---|---|---|
| Merchant account | Name, email address, store name and domain, message and template settings. | The merchant |
| Store connection | Store access token (e.g. Shopify), stored encrypted. | The store platform, after the merchant's approval |
| Order data | Order number, customer first and last name, phone number, products, total and currency, store name, order date. | The merchant's store, via webhook |
| WhatsApp messages | Messages sent to the customer, the button they tapped (Confirm / Edit / Cancel), text messages they send in reply, and delivery and read statuses. | WhatsApp Business Platform |
| Technical data | IP address, browser type, and basic server logs for security and troubleshooting. | Automatically, when the dashboard is used |
We do not collect payment data or card numbers, and we never ask a merchant's customers for anything that is not already in their order.
4. How we use data
- To send the customer a WhatsApp message asking them to confirm their order, and one reminder if they don't answer (when the merchant enables it).
- To record the customer's answer and update the order status in the merchant's dashboard, and in their store where applicable.
- To answer the customer's questions about their order or the store (see section 6).
- To run the merchant's account, provide support, and protect the Service from abuse.
- To comply with our legal obligations.
5. WhatsApp and Meta
We send messages and receive replies through the WhatsApp Business Platform provided by Meta Platforms, Inc. The customer's phone number and message content therefore pass through Meta's servers, where their processing is also governed by the WhatsApp Business Policy and the WhatsApp Privacy Policy.
We use the data we receive from the Meta platform only to provide the Service described here, in accordance with the Meta Platform Terms. We do not sell it or use it to build advertising profiles.
6. Automated answers
When a customer sends a text question on WhatsApp, the answer may be generated automatically by an AI provider (Google Gemini API), based on the question, the store information provided by the merchant, and the recent conversation.
- Automated answers never confirm, cancel or edit an order. That only happens through the customer's buttons or the merchant's dashboard.
- The conversation context used for answering is kept for no more than 24 hours.
- We only send the provider what is needed to answer, and never payment data.
7. Who we share data with
We share data only with the service providers we need to run Check68, and only as far as necessary:
- Meta Platforms — sending WhatsApp messages and receiving replies.
- The merchant's store platform (e.g. Shopify or WooCommerce) — receiving orders and updating their status.
- The AI provider (Google) — the automated answers described in section 6.
- Hosting and infrastructure providers — storing data and running the server.
- Public authorities — when required by law.
By the nature of the Service, a merchant sees their own store's orders and their customers' messages in their dashboard.
8. Retention
- Orders and messages: for as long as the merchant's account is active, then deleted within 30 days of account deletion, store disconnection, or an accepted deletion request.
- Conversation context for automated answers: 24 hours at most.
- Store access token: deleted when the app is uninstalled or the store is disconnected.
- Technical logs: a limited period, for security and troubleshooting.
We may keep some data longer where the law requires us to.
9. Security
We take reasonable technical and organizational measures to protect data, including encrypted connections (HTTPS), encryption of store access tokens, signature verification of incoming webhooks, and access restricted to those who need it. No system is perfectly secure; we will notify those affected by a serious breach as required by law.
10. Your rights
Depending on the law that applies to you, you have the right to:
- Access your data and obtain a copy of it.
- Correct inaccurate data.
- Request deletion of your data.
- Object to, or ask us to restrict, the processing of your data.
- Stop receiving messages: contact the store or us. You can also block the store's number in WhatsApp at any time.
If you are a store's customer, we may forward your request to the merchant as the party responsible for your data, and help them carry it out.
11. Data deletion
How to request deletion of your data is explained on the data deletion page. In short: email __EMAIL__ with your phone number or account email, and we will complete the request within 30 days.
12. Children
The Service is intended for adult merchants and is not directed at anyone under 16. We do not knowingly collect children's data; if we learn that we have, we delete it.
13. International transfers
Data may be processed on our providers' servers outside your country (for example Meta's and Google's). In that case we rely on the contractual and technical safeguards those providers offer.
14. Changes
We may update this policy. We publish the new version on this page with its update date, and notify merchants of material changes in advance.
15. Contact us
Sealine Logistic — operator of Check68
Email: __EMAIL__